Shipping Policy
Please allow 2 to 4 business days for processing and handling before your order is shipped. Once your order has been processed, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
Orders are typically shipped via various shipping carriers, and delivery times may vary depending on your location. Please note that business days do not include weekends or holidays.
We strive to fulfill orders promptly and efficiently, but please understand that unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier issues. In such cases, we will do our best to notify you promptly and provide updates on the status of your order.
If you have any questions or concerns regarding your order or shipping status, please don't hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure that your shopping experience with us is smooth and satisfactory.
Refund Policy
Due to the personal nature of our products, we do not offer refunds. We understand that personal preferences may vary, but as a result of the individualized nature of our items, we are unable to accept returns or exchanges. We strive to provide detailed descriptions and information about our products to assist customers in making informed purchasing decisions. If you have any concerns or questions about a product before making a purchase, please don't hesitate to reach out to our customer service team, who will be happy to assist you. Thank you for your understanding.
Thank you for choosing Hot Mama’s Healing Hooch for your purchase. We appreciate your business and look forward to serving you.